Booking Terms and Conditions

These terms apply to your booking and stay at Repet, which is part of Wisby Hotel Group.

1. General

These terms apply between you as a guest and Repet. Special terms may apply in certain cases if you have received information about this at the time of booking, for example in connection with campaigns, packages, prepaid rates or group bookings.

2. Booking and Confirmation

A booking becomes binding once it has been confirmed by the hotel, either verbally or in writing (for example via email).

When making a booking, we require your name, contact details, arrival and departure dates, and information regarding payment.

3. Check-in and Check-out

Check-in: from 3:00 PM on the day of arrival
Check-out: no later than 11:00 AM on the day of departure

Rooms are normally held until 6:00 PM on the day of arrival. If you expect to arrive later, please contact the hotel in advance to ensure that the room is retained.

4. Cancellation, No-show and Early Departure

Cancellations must be made no later than 4:00 PM the day before arrival, unless otherwise stated at the time of booking.

In case of later cancellation or failure to arrive (no-show), the cost of one (1) night will be charged.

If you have booked for a specific period but depart earlier than planned, the hotel has the right to charge compensation equivalent to one (1) night, unless otherwise agreed.

Special cancellation policies may apply for packages, campaigns, prepaid rates, as well as group and conference bookings. These terms are always stated at the time of booking.

5. Payment

Payment is made according to the payment option selected at the time of booking.

The hotel reserves the right to request advance payment in order for the booking to be binding.

6. Guest Responsibility

As a guest, you are responsible for any damage caused to the hotel’s property, whether caused by yourself or someone in your party.

You are also responsible for ensuring that the hotel’s house rules are followed.

Smoking is not permitted in hotel rooms or public areas. Violations may result in a fee for additional cleaning and sanitation.

7. Special Requests

If you have requests regarding accessibility, allergies, special dietary requirements or other needs, you are very welcome to contact the hotel when making your booking. We will do our best to accommodate your requests.

8. If the Hotel Cannot Provide the Room

If Repet cannot provide accommodation as agreed, you have the right to be offered equivalent or better accommodation at the hotel or at another hotel of a similar standard, at no additional cost.

9. Complaints

If something does not meet your expectations during your stay, we kindly ask you to contact the reception as soon as possible so that we have the opportunity to resolve the issue during your stay.

10. Contact

Hotell Repet
Email: info@hotellrepet.se
Phone: +46 (0)498 20 33 00
Address: Hästgatan 20, Visby, Sweden